Privacy Policy

The Heart Happy Family greatly values privacy and we know how important maintaining your privacy is. We adhere to the regulations set out by Canada’s PIPEDA act. We are committed to respecting your privacy and the integrity of the information that you are sharing with us. Any personal information that is shared with us will remain strictly confidential.

When you visit www.hearthappyfamily.ca we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, feedback, and recommendations.

When you complete a transaction on our website, we collect personal information you give us such as your name, address and email address. Your personal information is only needed for the above reasons.

We collect the following personal and non-personal information to provide and operate our store. More specifically, for customer services, to share promotional messages, non personal data for statistical measures to improve our services, and to comply with laws and regulations.

The Heart Happy Family is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services directly to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Wix uses cookies for important reasons, such as:

To provide an optimal experience for our customers.
To identify registered members.
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

We reserve the right to modify our privacy policy at any time. Any changes and clarifications will be effective immediately once posted on our website. If we the Heart Happy Family make changes to our privacy policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions, comments, would like more information, to change or amend your personal information, or for complaints about our privacy policy please contact our privacy officer, Rob Johnston directly @ thehearthappyfamily@gmail.com.